Western Cloud Solutions (Pty) Ltd ("Western Cloud", "we", "our", or "us") respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 ("POPIA") and other applicable laws.

By using our website, products, or services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

Western Cloud Solutions (Pty) Ltd
Registration Number: 2020/570024/07

Physical Address:
Unit 12 - 15 On Park Close
Hospital Hill
Worcester
6850

Email: info@westerncloud.co.za
Telephone: 023 022 0000

2. Information We Collect

We may collect the following personal information:

Personal Information

• Full name

• Email address

• Telephone number

• Physical or postal address

• Company information

• Identity or registration numbers where required

• Billing and payment information

Technical Information

• IP address

• Browser type and version

• Device information

• Website usage information

• Cookies and analytics data

Service Information

• Support requests

• Project information

• Hosting and domain details

• Communication records

• Customer account information

3. How We Collect Information

We collect information when you:

• Visit our website

• Submit a contact form

• Request a quotation

• Purchase a product or service

• Contact our support team

• Subscribe to newsletters or marketing communications

• Engage with us through social media or messaging platforms

4. Why We Process Personal Information

We process personal information to:

• Provide our products and services

• Manage customer accounts

• Process payments and invoices

• Deliver technical support

• Communicate with customers

• Improve our services

• Comply with legal and regulatory obligations

• Protect our business and customers from fraud or misuse

• Conduct legitimate business operations

5. Legal Basis for Processing

Where applicable, we process personal information:

• With your consent

• To fulfil a contract with you

• To comply with legal obligations

• For our legitimate business interests

• To protect your interests or the interests of others

6. Sharing of Information

We may share information with trusted third parties when necessary to provide our services, including:

• Payment providers

• Domain registrars

• Cloud hosting providers

• Email service providers

• Technology and software vendors

• Professional advisers

• Government or regulatory authorities where required by law

We do not sell personal information to third parties.

7. International Data Transfers

Some of our service providers may store or process information outside South Africa.

Where information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place to protect personal information.

8. Information Security

We implement reasonable technical and organisational measures to protect personal information against:

• Unauthorised access

• Loss or theft

• Unlawful disclosure

• Alteration or destruction

While we take reasonable steps to secure information, no method of transmission or storage can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as necessary to:

• Fulfil the purposes described in this policy

• Comply with legal obligations

• Resolve disputes

• Enforce our agreements

Information that is no longer required will be securely deleted or anonymised where appropriate.

10. Your Rights

Subject to applicable law, you may:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of personal information where legally permissible

• Object to certain processing activities

• Withdraw consent where processing is based on consent

• Lodge a complaint with the Information Regulator

Requests may be submitted to the contact details below.

11. Cookies

Our website may use cookies and similar technologies to:

• Improve website functionality

• Remember user preferences

• Analyse website traffic

• Enhance user experience

You may adjust your browser settings to refuse cookies, although certain website functionality may be affected.

12. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

Users should review the privacy policies of any third-party websites they visit.

13. Information Officer

Information Officer: Rika Coetzee

Email: admin@westerncloud.co.za
Telephone: 023 022 0000

14. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy from time to time.

Any changes will be published on this page together with the updated effective date.

15. Contact Us

For privacy-related enquiries, requests, or complaints, please contact:

Western Cloud Solutions (Pty) Ltd

Email: admin@westerncloud.co.za
Telephone: 023 022 0000

If you are not satisfied with our response, you may lodge a complaint with the Information Regulator of South Africa.